Terms and Conditions

Willlow & Dew Store 

Last Updated: 05/01/2025

By accessing or using our Shopify store, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our website.

1. General Information

1.1 Eligibility: By using this site, you confirm that you are at least 18 years old or have parental/guardian permission to use and purchase products from our store.

1.2 Modification of Terms: We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting to our website.

2. Product Information

2.1 Product Descriptions: We strive to provide accurate descriptions, but we do not guarantee that product details, including images, are error-free. Products may vary slightly from their descriptions due to updates or improvements.

2.2 Safety Disclaimer:

All cosmetics are for external use only unless specified otherwise.

Perform a patch test before using any product to avoid potential allergic reactions.

Discontinue use immediately if irritation or discomfort occurs and consult a healthcare professional if necessary.

Keep products out of reach of children.

2.3 Usage Guidelines: Follow all usage instructions provided on the product packaging. Improper use of cosmetics may lead to unintended results or harm.

3. Purchases and Payments

3.1 Pricing: All prices are listed in British pound and are subject to change without notice. Pricing errors may occur, and we reserve the right to cancel orders affected by such errors.

3.2 Payment Methods: We accept Shopify Payments. Your payment information is processed securely, and we do not store your credit card details.

3.3 Order Cancellation: We reserve the right to cancel orders for reasons including but not limited to suspected fraud, insufficient stock, or errors in product or pricing information.

4. Shipping and Delivery

4.1 Shipping Policies: Orders will be shipped according to the shipping method selected at checkout. Delivery times are estimates and may vary based on location and unforeseen delays.

4.2 Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

4.3 Lost or Damaged Shipments: We are not responsible for packages lost or damaged during transit. However, we will assist in filing claims with the shipping carrier when applicable.

5. Returns and Refunds

5.1 Return Policy:

Returns are accepted within 30 days of delivery for unopened, unused products in their original packaging.

Customers are responsible for return shipping costs unless the return is due to our error.

5.2 Refunds: Refunds will be processed after receiving the returned product. Original shipping costs are non-refundable.

5.3 Exchanges: Exchanges are subject to stock availability. Contact us at wndstores@outlook.com to find if an exchange is possible.

6. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. This includes but is not limited to allergic reactions, misuse of products, or failure to follow usage instructions.

7. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: wndstores@outlook.com